Category 01 — 2027
CDO of the Year
CDO · SVP Digital · Head of Digital Banking
About this award
This category recognizes the Chief Digital Officers and digital banking leaders who transformed how customers experience their bank. These leaders unified fragmented channels into seamless digital journeys, launched new digital propositions that drove growth, and moved the institution from legacy digital to truly intelligent, personalized engagement.
What the jury looks for
- 01
Measurable improvement in digital adoption, engagement, or customer acquisition
- 02
Unification of customer experience across channels (mobile, web, branch, contact center)
- 03
Launch of new digital propositions that drove revenue or deepened relationships
- 04
Evidence of moving beyond feature delivery to experience-led transformation
From the jury
“We're looking for CDOs who didn't just ship features — they redefined what the bank feels like to interact with. The bar is a step change in customer experience, not incremental UX polish.”
Example winning profile
CDO who unified 30+ disconnected systems into a single digital experience, launched an AI-powered advisory service, and grew digital adoption from 40% to 78% in 18 months.